Exchange, Complaints, and Return Policy
All procedures and information on this page apply after the order has been shipped or received. If you wish to cancel or modify your order, please contact us.
- Exchange and return conditions: The product must be unused and in its original packaging without damage.
- In the event that the product specifications do not match the information displayed on the website or a different product is received, the customer has the right to replace it without any additional costs.
- The customer bears the shipping and delivery costs if the exchange or return is due to an error in choosing the size or details on his part.
- Products can be returned within 3 days and exchanged within 7 days from the date of receipt.
Replacement and return steps
- Submit a return or exchange request by contacting us.
- Waiting for the administration to review the request, and a response will be made within a maximum of 24 hours .
- Deliver the product in good condition to the representative upon receipt of the new order.
Complaints
Customers can submit complaints regarding service, prices, products, or any other matters via WhatsApp or direct contact on the management number, and a response will be made within 24 hours .
Contact number for the administration : 0553377896
